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Summary details

Customer Account Number
Premise Address
Customer Name
Emirate
Country
Cooling connection Date
Country Code
Mobile Number
Email
Account Type
VAT Number
EID/Passport
Amount paid
Payment reference number

Terms and Conditions

AGREEMENT BETWEEN USER AND TASLEEM

The Tasleem Website, Online Self Service Portal, and Mobile applications under the domain name www.tasleembilling.ae (the “Website”) is comprised of various Web pages operated by Tasleem. The Tasleem Website is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Please read these terms of use carefully before you start to use the Tasleem Website, as these will apply to your use of the Tasleem Website. Your use of the Tasleem Website constitutes your agreement to all such terms, conditions, and notices. If you do not agree to these terms of use, you must not use the Tasleem Website.

MODIFICATION OF THESE TERMS OF USE

Tasleem reserves the right to change the terms, conditions, and notices under which the Tasleem Website is offered, including but not limited to the charges associated with the use of the Tasleem Website. Please check this page from time to time to take notice of any changes made, as they are binding on you.

ACCESS AND CHANGES TO WEBSITE

We may update the Tasleem Website from time to time, and may change the content at any time. However, please note that any of the content on the Tasleem Website may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that the Tasleem Website, or any content on it, will be free from errors or omissions. We do not guarantee that the Tasleem Website, or any content on it, will always be available or be uninterrupted. Access to the Tasleem Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Tasleem Website without notice. We will not be liable to you if for any reason the Tasleem Website is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to the Tasleem Website. You are also responsible for ensuring that all persons who access the Tasleem Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

LINKS TO THIRD PARTY SITES

The Tasleem Website may contain links to other Websites ("Linked Sites"). The Linked Sites are not under the control of Tasleem and Tasleem is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Tasleem is not responsible for webcasting or any other form of transmission received from any Linked Site. Tasleem is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Tasleem of the site or any association with its operators.

NO UNLAWFUL OR PROHIBITED USE / VIRUSES

As a condition of your use of the Tasleem Website, you warrant to Tasleem that you will not use the Tasleem Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Tasleem Website in any manner which could damage, disable, overburden, or impair the Tasleem Website or interfere with any other party's use and enjoyment of the Tasleem Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Tasleem Website. We do not guarantee that the Tasleem Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Tasleem Website. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. In the event of such a breach, your right to use our site will cease immediately.

USE OF COMMUNICATION SERVICES

The Tasleem Website may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
Conduct or forward surveys, contests, pyramid schemes or chain letters.
Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
Restrict or inhibit any other user from using and enjoying the Communication Services.
Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
Violate any applicable laws or regulations.

Tasleem has no obligation to monitor the Communication Services. However, Tasleem reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Tasleem reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. Tasleem reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Tasleem's sole discretion. Always use caution when giving out any personally identifying information about yourself or others in any Communication Service. Tasleem does not control or endorse the content, messages or information found in any Communication Service and, therefore, Tasleem specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Tasleem spokespersons, and their views do not necessarily reflect those of Tasleem. Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials. The views expressed by other users on the Tasleem Website do not represent our views or values. You are solely responsible for securing and backing up your content.

MATERIALS PROVIDED TO TASLEEM OR POSTED AT ANY TASLEEM WEBSITE

Tasleem does not claim ownership of the materials you provide to Tasleem (including feedback and suggestions) or post, upload, input or submit to any Tasleem Website or its associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Tasleem, its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission. No compensation will be paid with respect to the use of your Submission, as provided herein. Tasleem is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Tasleem's sole discretion. By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions. We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Tasleem Website constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of the Tasleem Website.

LIABILITY DISCLAIMER

THE CONTENT, INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE Tasleem Website MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. Tasleem AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE Tasleem Website AT ANY TIME. ADVICE RECEIVED VIA THE Tasleem Website SHOULD NOT BE RELIED UPON FOR ANY ADVICE INCLUDING BUT NOT LIMITED TO PERSONAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION. Tasleem AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR GUARANTEES ABOUT THE SUITABILITY, COMPLETENESS, RELIABILITY, AVAILABILITY, TIMELINESS, OR ACCURACY OF THE CONTENT, INFORMATION, SOFTWARE, PRODUCTS, SERVICES OR RELATED GRAPHICS CONTAINED ON THE Tasleem Website FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH CONTENT, INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT REPRESENTATION, WARRANTY, GUARANTEE OR CONDITION OF ANY KIND. Tasleem AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL REPRESENTATIONS, WARRANTIES, GUARANTEES AND CONDITIONS WITH REGARD TO THIS CONTENT, INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED REPRESENTATIONS, WARRANTIES, GUARANTEES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Tasleem AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE Tasleem Website, WITH THE DELAY OR INABILITY TO USE THE Tasleem Website OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY CONTENT, INFORMATION, SOFTWARE, PRODUCTS, SERVICES OR RELATED GRAPHICS OBTAINED THROUGH THE Tasleem Website, OR OTHERWISE ARISING OUT OF THE USE OF THE Tasleem Website, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF Tasleem OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE Tasleem Website, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE Tasleem Website.

TERMINATION/ACCESS RESTRICTION

Tasleem reserves the right, in its sole discretion, to terminate your access to the Tasleem Website and the related services or any portion thereof at any time, without notice. GENERAL To the maximum extent permitted by law, these terms of use are governed by the laws of the Emirate of Abu Dhabi and applicable federal Laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi and you hereby consent to the exclusive jurisdiction and venue of courts in Abu Dhabi, UAE in all disputes arising out of or relating to the use of the Tasleem Website. Use of the Tasleem Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Tasleem as a result of these terms of use or use of the Tasleem Website. Tasleem's performance of these terms of use is subject to existing laws and legal process, and nothing contained in these terms of use is in derogation of Tasleem's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Tasleem Website or information provided to or gathered by Tasleem with respect to such use. If any part of these terms of use is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these terms of use shall continue in effect. Unless otherwise specified herein, these terms of use v1.0 and statement of privacy v1.0 constitute the entire agreement between the user and Tasleem with respect to the Tasleem Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Tasleem with respect to the Tasleem Website. A printed version of these terms of use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these terms of use to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that these terms of use and all related documents be drawn up in English.

INTELLECTUAL PROPERTY RIGHTS:

We are the owner or the licensee of all intellectual property rights in the Tasleem Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from the Tasleem Website for your personal use. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on the Tasleem Website must always be acknowledged.

You must not use any part of the content on the Tasleem Website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of the Tasleem Website in breach of these terms of use, your right to use the Tasleem Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

COPYRIGHT AND TRADEMARK NOTICES:

I have read and understand the Terms & Conditions

CSA T&C

1. Definitions

Billing Service – means billing for chilled water consumption and capacity; reading of Energy Meters; maintenance of Energy Meters; receipt and handling of payments for chilled water consumption and capacity; and customer service.

Building – a stand-alone structure comprised of one or more Units.

Capacity Charges - means the annual charge in AED per refrigeration-ton of Contracted Capacity which must be approved by the DSCE.

Charges – means fees and charges levied by the Billing Service Provider as approved by the DSCE from time to time.

Common Area – means the parts of the Building designated for common use.

Consumption Charges – means the charge per refrigeration ton-hour, normally given in AED per TRh.

Contracted Capacity– means the maximum contracted cooling capacity to be made available, measured in refrigeration-tons.

Customer - means the person owning and/or residing in the Unit and being the counterparty of the Billing Service Provider with regard to this agreement.

District Cooling Service Provider - means the provider of District Cooling Services.

District Cooling Services - means the supply of chilled water to the Building, for the purpose of providing air- conditioning and the provision of Customer service in accordance with the District Cooling Service Provider’s published standards of service.

DSCE – means Dubai Supreme Council of Energy.

Ejari – is tenancy contract register mandated by the Real Estate Regulatory Agency.

Energy Meter – means a meter that meets the specifications set out in RD06, to measure the transfer of energy.

Owner – means owner of the Unit

Party – means the Customer or the Billing Service Provider as the case may be.

Resolution – Executive Council Resolution 6 of 2021,

Regulating the Provision of District Cooling Services in the Emirate of Dubai.

RD02 – means the RSB’s Regulatory Document RD02: Handling Customers in arrears.

RD05 – means the RSB’s Regulatory Document RD05: Requirements for a Customer Service Charter.

RD06 – means the RSB’s Regulatory Document RD06: Metering, Billing and Charges, as amended from time to time and published on its website.

RSB – means the Regulatory and Supervisory Bureau for the Electricity and Water Sector in Dubai.

Service Charge – means the annual charges collected from owners to cover the cost of management, operation, maintenance, and repair of jointly owned real property.

TR – means ton of refrigeration

Unit – means a part of a Building, other than the Common Area, that is separately metered and billed in respect of District Cooling Services.

2. Provision of Billing Service

The Billing Service Provider’s responsibility shall be limited to the provision of the Billing Service. In particular, the Billing Service Provider shall not be responsible for the physical delivery of District Cooling Services to the Unit.

3. Term

This agreement shall commence on the rental agreement start date (if a tenant), or in accordance with the sale and purchase agreement (if an Owner) and shall continue until it is either lawfully assigned by the Billing Service Provider in accordance with clause 13 hereof or the Customer’s obligations are transferred in accordance with clause 7.

4. Billing and Charges

The Customer shall be liable to pay all Charges made in accordance with tariffs approved by the DSCE.

as he follows the procedure set out in RD02. Such suspension shall not excuse the Customer from his/her obligation to pay Capacity Charges.
All bills issued in accordance with this agreement shall comply with the specifications set out in RD06.

If the Customer fails to settle charges on time, the Billing Service Provider reserves the right to suspend services so long.

5. Payment/Accountability

The Owner shall be accountable for all Charges when the Unit is not let. The Owner shall remain accountable unless there is a valid rental contract registered with Ejari, making the tenant accountable for such charges.

6. Energy Meter Maintenance

If the Customer considers the Energy Meter is inaccurately measuring supply, he or she may require it to be tested by the Billing Service Provider in accordance with RD06. If the Billing Service Provider fails to repair or replace an inaccurate Energy Meter within two (2) billing cycles of its accuracy being questioned, he may not include Consumption Charges, estimated or otherwise, in any bill until the Energy Meter is repaired or replaced so that consumption readings can be reliably obtained.

7. Transfer of Agreement

If the Unit is sold by the Owner or vacated by the current Customer without the Billing Service Provider being requested to issue a final bill prior to such event, the Customer shall remain responsible for all Charges up until the date the agreement is transferred to a new Customer. On the expiry of a tenancy agreement, the Customer’s obligations under this agreement shall automatically be transferred to the Owner. It shall be the duty of the Billing Service Provider to ensure bills are directed accordingly.

8. Limitation of Liability

The liability of the Billing Service Provider, or any agent working on his behalf, to the Customer for any loss relating to or arising out of any act or omission in his performance under this agreement, whether in contract, warranty, strict liability, or tort, including (without limitation) negligence of any kind, shall be limited to the total amount that is or would have been charged to the Customer by the Billing Service Provider for the service(s) or function(s) not performed or improperly performed.

9. Language of Agreement

This agreement and all related correspondence and documents exchanged by the Billing Service Provider and the Customer, shall be construed, and interpreted in accordance with the English language. Any disagreement concerning the Arabic text shall be resolved by reference to the English text.

10. Governing Law

This agreement shall be governed by and construed in accordance with the laws and regulations in force from time to time in the Emirate of Dubai, United Arab Emirates.

11. Dispute Resolution

The Billing Service Provider shall promptly resolve any dispute or controversy arising out of this agreement through its complaint handling processes (including the timelines set out therein). Those processes must have been developed in accordance with RD05, approved by the RSB, published on the Billing Service Provider’s website, and made available to Customers.

12. Modification of Agreement

This agreement may only be supplemented, modified, or amended by mutual agreement of the Parties in writing if such modifications are compliant with relevant legislation in force at the time, including regulations in force pursuant to the Resolution.

13. Assignment

The Billing Service Provider shall have the right to assign this agreement to any other permitted third party without the consent of or prior notification to the Customer. However, the assignee is required to notify the Customer that such assignment has taken place prior to issuing bills. The Customer shall not be entitled to assign this agreement or any part thereof without the prior written consent of the Billing Service Provider.

14. Termination

This agreement shall be terminated when both Parties agree to such termination, or when the Building is no longer furnished with District Cooling Services.

I have read and understand the Terms & Conditions