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Terms and Conditions

AGREEMENT BETWEEN USER AND TASLEEM

The Tasleem Website, Online Self Service Portal, and Mobile applications under the domain name www.tasleembilling.ae (the “Website”) is comprised of various Web pages operated by Tasleem. The Tasleem Website is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Please read these terms of use carefully before you start to use the Tasleem Website, as these will apply to your use of the Tasleem Website. Your use of the Tasleem Website constitutes your agreement to all such terms, conditions, and notices. If you do not agree to these terms of use, you must not use the Tasleem Website.

MODIFICATION OF THESE TERMS OF USE

Tasleem reserves the right to change the terms, conditions, and notices under which the Tasleem Website is offered, including but not limited to the charges associated with the use of the Tasleem Website. Please check this page from time to time to take notice of any changes made, as they are binding on you.

ACCESS AND CHANGES TO WEBSITE

We may update the Tasleem Website from time to time, and may change the content at any time. However, please note that any of the content on the Tasleem Website may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that the Tasleem Website, or any content on it, will be free from errors or omissions. We do not guarantee that the Tasleem Website, or any content on it, will always be available or be uninterrupted. Access to the Tasleem Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Tasleem Website without notice. We will not be liable to you if for any reason the Tasleem Website is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to the Tasleem Website. You are also responsible for ensuring that all persons who access the Tasleem Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

LINKS TO THIRD PARTY SITES

The Tasleem Website may contain links to other Websites ("Linked Sites"). The Linked Sites are not under the control of Tasleem and Tasleem is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Tasleem is not responsible for webcasting or any other form of transmission received from any Linked Site. Tasleem is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Tasleem of the site or any association with its operators.

NO UNLAWFUL OR PROHIBITED USE / VIRUSES

As a condition of your use of the Tasleem Website, you warrant to Tasleem that you will not use the Tasleem Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Tasleem Website in any manner which could damage, disable, overburden, or impair the Tasleem Website or interfere with any other party's use and enjoyment of the Tasleem Website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Tasleem Website. We do not guarantee that the Tasleem Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Tasleem Website. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. In the event of such a breach, your right to use our site will cease immediately.

USE OF COMMUNICATION SERVICES

The Tasleem Website may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
Conduct or forward surveys, contests, pyramid schemes or chain letters.
Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
Restrict or inhibit any other user from using and enjoying the Communication Services.
Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
Violate any applicable laws or regulations.

Tasleem has no obligation to monitor the Communication Services. However, Tasleem reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Tasleem reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. Tasleem reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Tasleem's sole discretion. Always use caution when giving out any personally identifying information about yourself or others in any Communication Service. Tasleem does not control or endorse the content, messages or information found in any Communication Service and, therefore, Tasleem specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Tasleem spokespersons, and their views do not necessarily reflect those of Tasleem. Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials. The views expressed by other users on the Tasleem Website do not represent our views or values. You are solely responsible for securing and backing up your content.

MATERIALS PROVIDED TO TASLEEM OR POSTED AT ANY TASLEEM WEBSITE

Tasleem does not claim ownership of the materials you provide to Tasleem (including feedback and suggestions) or post, upload, input or submit to any Tasleem Website or its associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Tasleem, its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission. No compensation will be paid with respect to the use of your Submission, as provided herein. Tasleem is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Tasleem's sole discretion. By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions. We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Tasleem Website constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of the Tasleem Website.

LIABILITY DISCLAIMER

THE CONTENT, INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE Tasleem Website MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. Tasleem AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE Tasleem Website AT ANY TIME. ADVICE RECEIVED VIA THE Tasleem Website SHOULD NOT BE RELIED UPON FOR ANY ADVICE INCLUDING BUT NOT LIMITED TO PERSONAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION. Tasleem AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR GUARANTEES ABOUT THE SUITABILITY, COMPLETENESS, RELIABILITY, AVAILABILITY, TIMELINESS, OR ACCURACY OF THE CONTENT, INFORMATION, SOFTWARE, PRODUCTS, SERVICES OR RELATED GRAPHICS CONTAINED ON THE Tasleem Website FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH CONTENT, INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT REPRESENTATION, WARRANTY, GUARANTEE OR CONDITION OF ANY KIND. Tasleem AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL REPRESENTATIONS, WARRANTIES, GUARANTEES AND CONDITIONS WITH REGARD TO THIS CONTENT, INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED REPRESENTATIONS, WARRANTIES, GUARANTEES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Tasleem AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE Tasleem Website, WITH THE DELAY OR INABILITY TO USE THE Tasleem Website OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY CONTENT, INFORMATION, SOFTWARE, PRODUCTS, SERVICES OR RELATED GRAPHICS OBTAINED THROUGH THE Tasleem Website, OR OTHERWISE ARISING OUT OF THE USE OF THE Tasleem Website, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF Tasleem OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE Tasleem Website, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE Tasleem Website.

TERMINATION/ACCESS RESTRICTION

Tasleem reserves the right, in its sole discretion, to terminate your access to the Tasleem Website and the related services or any portion thereof at any time, without notice. GENERAL To the maximum extent permitted by law, these terms of use are governed by the laws of the Emirate of Abu Dhabi and applicable federal Laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi and you hereby consent to the exclusive jurisdiction and venue of courts in Abu Dhabi, UAE in all disputes arising out of or relating to the use of the Tasleem Website. Use of the Tasleem Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Tasleem as a result of these terms of use or use of the Tasleem Website. Tasleem's performance of these terms of use is subject to existing laws and legal process, and nothing contained in these terms of use is in derogation of Tasleem's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Tasleem Website or information provided to or gathered by Tasleem with respect to such use. If any part of these terms of use is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these terms of use shall continue in effect. Unless otherwise specified herein, these terms of use v1.0 and statement of privacy v1.0 constitute the entire agreement between the user and Tasleem with respect to the Tasleem Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Tasleem with respect to the Tasleem Website. A printed version of these terms of use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these terms of use to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that these terms of use and all related documents be drawn up in English.

INTELLECTUAL PROPERTY RIGHTS:

We are the owner or the licensee of all intellectual property rights in the Tasleem Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from the Tasleem Website for your personal use. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on the Tasleem Website must always be acknowledged.

You must not use any part of the content on the Tasleem Website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of the Tasleem Website in breach of these terms of use, your right to use the Tasleem Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

COPYRIGHT AND TRADEMARK NOTICES:

I have read and understand the Terms & Conditions

CSA T&C

Terms and Conditions for the Supply of Cooling Service

1 Cooling Service

Tasleem (hereinafter also referred to as “we” or “us”) will provide Cooling Services to your Premises and you (the “Customer”) are responsible for paying for the Cooling Services in accordance with the Terms and Conditions and the Charges, both as may be amended by Tasleem at its sole discretion from time to time.

2 Term

Subject to Clauses 17 and 18, the term of the Agreement will commence on the earlier of the date that you are supplied with Cooling Services or the date on which the Short Form Agreement is signed and stamped by Tasleem (the “Start Date”) and will continue to endure, unless terminated earlier by us in accordance with these Terms and Conditions, or upon us providing you with at least 30 days’ prior notice of termination.

3 Security deposit

You are required to pay a security deposit prior to the Start Date or as otherwise requested by us. The amount of security deposit required for each type of premises is set out on our website and may be increased by us in accordance with Clause 9 and in accordance with procedures approved by the Department of Energy. The security deposit may be used to recover any amount owing or outstanding from you at any time and we will notify you if such an application is required. You agree and acknowledge that the security deposit is collected by us, acting as agent for and on behalf of the Developer and that all or any part of the security deposit we collect from you, for and on behalf of the Developer (as agent), may be transferred to and held by the Developer. Accordingly, at the end of the Term or, as applicable, upon transfer or release in accordance with Clause 20 and/or Clause 21 (without interest) we will request the Developer to repay your security deposit, or the balance remaining to you, either by crediting it to your final bill or by refund within 30 days of the payment of your final bill. You further hereby agree and acknowledge that we are not responsible nor liable for funding the repayment of all or any part of the security deposit provided by you and you shall not make any claim against us for the failure of the Developer to reimburse your security deposit.

4 Provision of Cooling Services

We will use reasonable endeavours to ensure a continuous supply of Cooling Services to your Premises. There are times when we may determine it necessary to interrupt the supply of Cooling Services to your Premises (for example, as a result of an Event Beyond Control).
If we plan to interrupt your supply, we will give you at least 2 days’ notice before we However, if your supply is interrupted in any other circumstance we will endeavour to give you reasonable notice prior to the interruption.

5 Charges and payment

Tasleem will charge you for all Cooling Services that we supply to the Premises. Our Charges are based on the prevailing rates we charge our customers for the provision of Cooling Services, which are subject to change from time to time, at our discretion and/or when there is a change in our cost of providing Cooling Services to you. We will aim to provide 30 days’ notice of changes to Charges on your account, including changes to Capacity Charges and/or Consumption Charges. Charges will be according to readings of your Meter or based on our estimates if we are unable to conduct a Meter reading. Details of our Charges are available at our branch offices or on our website.
We will charge the building owner an annual Capacity Charge based on the cooling capacity (in RT) allocated to your Premises. We will charge you a daily metering and billing Charge per Meter or if no Meter is installed we will charge you a daily metering and billing Charge per Premise. This is a fixed Charge payable by you, irrespective of the amount of Cooling Services you actually use and even if you obtain cooling services from another source (the “Fixed Charge”). Such Fixed Charge is without prejudice to any other Charges that are or may become chargeable and payable by you.
You will be charged for Cooling Services on a monthly basis in accordance with the Charges. The provision of Cooling Services is conditional on the payment of the Charges.
You must pay the bill in full by the due date specified in the bill, even if the amount of your bill or the accuracy of your Meter is disputed. Following the resolution of any dispute, the amounts due or owing either way will be adjusted on your next bill.
You can find the latest information on how to pay your bill on your bill, at any of our branch offices, by visiting our website or by contacting our call centre. If your bill has not arrived when you think it should, you must contact us.
You must pay our costs of collection, as often as such costs are incurred, of any amounts you owe us which are not paid when due. Such costs shall include, but not be limited to, fees charged by a collection agency, attorney's fees, court costs and any bank fees we incur as a result of a dishonoured payment.
If you do not pay us what you owe on time you risk your Cooling Services being disconnected.
If you are the owner of the Premises, upon your request we will contract directly with your tenant(s) or occupier(s), to the extent permitted by applicable laws and regulations. However, as owner of the Premises, an account will remain in your name and you will remain responsible for the payment of all amounts due in the event your tenant(s) or occupier(s) do not pay us any amounts due. If at the end of the Term the final bill is to be sent to your tenant(s) or occupier(s), then upon the payment of that final bill we will refund your security deposit, or the balance remaining, to you.
All Charges are expressed as being exclusive of VAT and all Charges or any other amounts billed under this Agreement shall be subject to VAT which shall be charged and payable by you in addition to such Charges or amounts.
If you are facing difficulties making payments, please contact Tasleem to discuss your situation.
Tasleem as the authorised billing and collection agent may collect historic arrears in respect of the Premises.

6 Customer responsibilities

You are responsible for:

ensuring we have safe access to the Meter or Equipment and to your Premises in accordance with Clause 12;
paying your bill on time;
complying with all applicable laws relating to you and your supply of Cooling Services;
maintaining your equipment at the Premises, necessary for the receipt of Cooling Services, in good order and repair;
ensuring at all times your Premises has the necessary power supply and utility infrastructure in good working order necessary to receive the Cooling Services and to power the Meter;
informing us of any changes to your account information or contract details;
informing us without delay if you move out of your Premises;
promptly providing us with any required information we may ask you for, without delay;
informing us if you have not received a bill from us for over a month or if you think there is a mistake on your bill; and
if you are the tenant(s) of the Premises and someone else lives in, rents, uses or occupies your Premises, ensuring your tenant(s) or occupier(s) complies with all applicable provisions of these Terms and Conditions, including in particular this Clause 6 and Clause 7.

7 Customer restrictions

You must not:

tamper with our Meter or Equipment;
take, or allow any person to take, Cooling Services illegally from our network;
use, or allow any person to use, Cooling Services in any way that affects the supply of Cooling Services to any other person or causes loss to us or damage to our Meter or Equipment;
interfere, or allow any person to interfere, with your supply of Cooling Services or the supply to any other person, including disconnecting supply to another person or re-connecting supply which we have disconnected;
use the chilled water we supply for any other purpose;
transfer your Agreement to another person other than in accordance with Clause20 of these Terms and Conditions without our consent.

8 When we can disconnect (approved by DOE)

We may disconnect the supply of Cooling Services to you if:

you fail to pay your bill on time;
on two occasions in a row we are denied or cannot get access to your Premises or our Meter;
we have a reasonable belief that you have tampered with our Meter or Equipment;
we have a reasonable belief that at any time you have given us essential information you know is wrong or misleading in relation to your account or the Agreement;
you have otherwise breached these Terms and Conditions;
we need to protect your health and safety, or the health and safety of our representatives or the general public or prevent damage to any property;
we are required to by an order or direction given by a competent authority or by law;
If you do not pay current bills or break a payment plan agreement.

If we disconnect your Premises, your Premises will remain disconnected until we are reasonably satisfied that the breach or cause of disconnection has been remedied and all amounts due and owing have been paid. If we agree to reconnect your Premises, we shall be entitled to charge you a reconnection fee.

9 If you breach these Terms and Conditions

If you breach these Terms and Conditions, we may do any or all of the following things:
- disconnect your supply of Cooling Services;
- terminate this Agreement without liability;
- increase the amount of your security deposit;
- claim payment from you for any damage, liability or loss you cause us; and/or
- take any other action at our discretion to remedy or avoid a further breach of these Terms and

Without limiting our rights, if we become liable to any third party and/or incur any costs as a result of you breaching the Agreement, you must repay us the amount of any such liability and costs we incur in full within 30 days of receiving a notice of demand from us.

10 Reconnection

Following a disconnection, we will reconnect the supply of Cooling Services if the following conditions are met:

Full payment of the overdue amount
Payment of the reconnection fees (AED 1050)
If the customer is not registered, the customer should register and pay the security deposit and registration fees; AND
If the customer is on a payment plan, a post-dated cheque must be provided.

11 Supply through third party

Your Cooling Services are provided to you through assets or equipment owned by third parties other than Tasleem. If any interruption of supply of Cooling Services to the Premises is caused (whether wholly or partly) by any fault or problem in or connected with any such assets, Tasleem shall not be liable for any direct or indirect loss or damage you may suffer.

12 Metering

We may install a Meter on your Premises to measure the quantity of Cooling Services we supply to you in the event no Meter is already installed and we shall be entitled to charge a fee for such installation at our discretion. Any Meter installed at the Premises by us or already installed at the Premises shall be owned by the building owner.
You must inform us if you believe your Meter is not working properly and we will test the Meter. If our test shows the Meter has understated or overstated the correct amount of RT-HRs by more than 5%, the building owner will bear the cost of repairing or replacing the Meter. At the request of the building owner, we will be happy to provide a free, no-obligation quotation for such repair or replacement. In all other cases, you will bear the cost of the test (AED 100 excluding VAT), which shall be notified in advance. We will make adjustments to your next bill for any underpayment or overpayment by you due to a defective Meter, solely based on our reasonable estimates of your

13 Access to your Premises

You hereby grant to us, and you must ensure that we have, safe access to your Premises to:

install, read, test, service or replace your Meter;
restore or protect our supply of Cooling Services to you or others;
protect or prevent danger or damage to people or property;
upgrade, repair, maintain, test or protect our Equipment; or
suspend and/or disconnect the supply of Cooling Services, including due to an event listed in Clause 8 of these Terms and

14 Events Beyond Control

If we are unable to perform any obligations under these Terms and Conditions because of an Event Beyond Control then our obligations will be put on hold without liability until the Event Beyond Control is over. We will make reasonable efforts to put an end to any Event Beyond Control as soon as
If we are prevented from performing our obligations under these Terms and Conditions due to an Event Beyond Control for continuous period of 180 days, then we shall be entitled to terminate this Agreement without

15 Communications, complaints, and/or disputes

If you need to contact us in an emergency or have a service complaint or dispute about any matter relating to this Agreement, please contact us on 800TASLEEM (800 8275336) or via email at customerservice@tasleem.ae or via the Tasleem website.
We will try to resolve your complaint within two working days. If we cannot do so, we will give you a response within seven working days.
If: (i) we have not resolved your complaint within 10 working days and have not written to you explaining why we need more time to reach a resolution; or (ii) you are not happy with our proposed resolution, you may refer your complaint to the Department of Energy by emailing customercare@doe.gov.ae.

16 Vulnerable or medically dependent customers

You are a medically dependent customer if, you depend on our services for critical medical support, such that loss of cooling may result in loss of life or serious harm.
You should inform us immediately if you or someone living at your Premises is or becomes a medically dependent customer.
In the event of a disruption to the cooling network and the presence of a medically dependent customer, we will endeavor to provide an alternative supply of cooling to your Premises.

17 Storing your personal information

Our Privacy Policy is on our website, https://tasleem.ae/website-terms-conditions/.
It sets out: (i) where you can get information about how we collect, store, use, disclose and match personal information; and (ii) how we comply with our obligations. By providing us with personal information, you consent to us using that information in accordance with our Privacy Policy.
You will be able to access personal information we hold about you and if any information is incorrect, we will correct it at your request.

18 Liability

Neither we nor our representatives will be liable to you or any third party for any personal injury (including loss of life) or damage to property, whether or not arising from or incidental to our supply of Cooling Services (including but not limited to any supply interruptions) or any act or omission of any of our
We will not be liable to you (i) for any loss or damage caused by an Event Beyond Control or (ii) for reimbursement of all or any part of the security deposit provided by you (which you agree and acknowledge shall be the responsibility of the Developer).
If we fail to supply Cooling Services to you in accordance with these Terms and Conditions, due solely to an act or omission by any of our representatives, then our maximum liability will be to adjust the applicable Charge at our discretion, based on the period and the extent to which the supply of Cooling Services was affected, as determined by
We will not be liable to you for any consequential, incidental or indirect loss including without limitation loss of revenue, loss of profit, loss of customers, loss of goodwill or loss of business opportunity or any punitive or exemplary damages, whether based in contract, negligence, tort or
Notwithstanding any other provision of these Terms and Conditions, any liability imposed on us shall be reduced by the amount of any insurance recovery you receive, obtain or are entitled to.

19 Changes to these Terms and Conditions

We may make changes to these Terms and Conditions (including increasing or decreasing any Charges) from time to time. We will give you at least 15 days prior notice of any changes to these Terms and Conditions (including any Charges). We may give you notice in a number of ways, including a printed notice on your bill, public notice in a local newspaper, SMS, email or telephone. The above notice period may not apply if we are required to make urgent changes to these Terms and Conditions by law or as a result of an emergency. Any handwritten amendments to these terms and conditions made by you and/or us shall not be valid.

20 Transfer of Agreement

Tasleem shall be entitled to assign, charge, novate or otherwise transfer any right or obligation under this Agreement to the developer or building owner (as the case may be) without requiring your consent.

If the owner of the Premises changes at any time during the term of this Agreement, Tasleem may terminate this Agreement with immediate effect, without requiring your consent, by notifying you in the manner described in Clause 16.

21 Vacation of Premises by Tenant

If you are vacating the Premises, you may be released from your obligations under the Agreement by:

providing us with not less than thirty (30) days' notice of the date on which you will vacate the Premises. You may provide us with the required notice either by completing the relevant form and procedures set out on our website or at our branch offices. If you provide us with less than thirty (30) days' notice, you will still remain liable for payment of the Charges for the full thirty (30) day period; and
paying all outstanding amounts

If you vacate the Premises without all of the above requirements being satisfied, you will remain responsible for all Charges and associated costs up until the date all such requirements are satisfied.

22 Governing law and disclaimer of warranties

The Agreement shall be governed by and construed in accordance with the federal laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi and the laws of the Emirate of Abu Dhabi and any disputes arising in connection with this Agreement shall be settled before the Abu Dhabi
Except as set out in these Terms and Conditions, we disclaim and you waive all representations and warranties, express or implied, including any warranty of merchantability or fitness for a particular use. In particular, we do not warrant the uninterrupted supply of Cooling Services to

23 Definitions

Agreement means the agreement between you and us for the provision of Cooling Services comprising the Short Form Agreement and these Terms and Conditions.

Charges means our current standard tariffs and charges for the provision of Cooling Services, as displayed on our website and amended by us from time to time, and may include (without limitation): Meter Installation Charge; Meter Maintenance Charge, Consumption Charge; Capacity Charge; Billing and Metering Charge and/or Reconnection Charge.

Cooling Services means the provision by us of chilled water and ancillary services for the purposes of air conditioning.

Developer means Abu Dhabi Commercial Properties LLC (also known as ADCP) or their successors or assigns as applicable.

Equipment means any equipment owned or operated by us and used to supply you with Cooling Services, including any and all network equipment, metering equipment, sensors, controls, heat exchangers, pipes, gauges, supports, valves, and cabinet box and door containing the equipment.

Event Beyond Control means an event or circumstance that is beyond our control and includes (but is not limited to) natural disasters, strikes, fires, utility supply failure, network failure or failure of third-party assets or equipment.

Meter means the metering equipment installed at any time at your Premises to measure the quantity of Cooling Services we supply to you. At all times Developer retain ownership of the metering equipment.

Premises means your premises where you receive Cooling Services.

Short Form Agreement means the short form agreement completed and signed by you (including your declaration agreeing to be bound by these Terms and Conditions, as amended from time to time), together with all documents you must submit with it, in order to establish an account with us.

RT means ton(s) of refrigeration, the measured unit of thermal energy transfer, which is equivalent to 12,000 British Thermal Units per hour.

RT-HR means a measured unit of energy consumption equivalent to 12,000 British Thermal Units.

Customer Initial

Revision number: Asteco draft 1.0 please refer to our website for the current version of the Terms and Conditions.

I have read and understand the Terms & Conditions